Service Agreements: A Management Guide (ITSM Library)
Robert Benyon, Rob Johnston
Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
Год:
2006
Издание:
1st
Издательство:
Van Haren Publishing
Язык:
english
Страницы:
53
ISBN 10:
9077212914
ISBN 13:
9789077212912
Файл:
PDF, 2.37 MB
IPFS:
,
english, 2006
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